Streamlined customer communication – Linking your customer support and customer communication number to Exotel means you can have a single streamlined platform for calls and SMS. You can add multiple agents and brokers to your account and transfer calls to them based on the user’s input. All the callers will be greeted with a professional IVR greeting. No call aka potential customer will be lost in the clutter. Every single call answered and missed with be tracked in the system.