Customer communication and information is currently scattered between your CRM, calling platform, SMS providers, etc. There is a lot of data. But there is no one platform that has all the information you need. Exotel can help you build that source of truth.
Working with some large manufacturing firms, over the years, we have developed an expertise in the following solutions:
Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages.
This white paper helps understand the unique ways in which automated calls can be used for reminders.
A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems. This layer of automation has helped them cut down on the workforce by 30 agents, and also provide quicker and better customer experience.