United Care Development Services (also known as UC), a philanthropy exchange platform founded in June 2009 provides a host of patient assistance and clinical support services at government hospitals in Andhra Pradesh and Telangana states through their volunteer service activities.
UC and its dedicated volunteers are working towards removing the inefficiencies in the government health system and securing the health of patients who cannot afford private hospitals.
– UC required a streamlined communication system to manage & attend to the grievances filed by the patients.
– They wanted to escalate issues to the respective authorities effectively.
– UC also wanted a permanent calling solution for the medical camps they run to educate and create awareness towards preventive and promotive health care.
From the get-go, UC was very clear about incorporating technology into their operations. A friend recommended Exotel to Gunaranjan, and he was on board because of the easy-to-use dashboard and reliable services. They popularized the helpline numbers in the hospitals in the Telangana region.
Initially, the helpline number was a pilot project for government hospitals in the Hyderabad region only. However, the tremendous response from the patients made the team include other government hospitals under the same number in other regions of Telangana as well. They received about 30-40 calls/ day.
There is a slower pace of adoption when it comes to nonprofits using technology to engage with the beneficiaries directly. Technology doesn’t always have to mean complicated mumbo jumbo. The humble phone call is playing a big part in changing the quality of medical care, and subsequently the lives of people in India.