Marketplaces need to connect vendors and buyers for a conversation. But there’s a challenge in using their direct numbers as the conversation can move off the platform. This not only affects the monetisation, but the security of both parties involved is also compromised.
Exotel has experience working with top marketplaces like Quikr, Sulekha, UrbanClap, Tokopedia, etc. Here’s how we can help you:
Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages.
This white paper helps understand the unique ways in which automated calls can be used for reminders.
A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems. This layer of automation has helped them cut down on the workforce by 30 agents, and also provide quicker and better customer experience.