Bridging demand-supply gap that’s prevalent, companies such as these have scaled their operations using cloud telephony solutions. Exotel is helping these companies scale their operations in an efficient and inexpensive manner.
A few ways in which cloud telephony helps hyperlocal players:
Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages.
This white paper helps understand the unique ways in which automated calls can be used for reminders.
A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems. This layer of automation has helped them cut down on the workforce by 30 agents, and also provide quicker and better customer experience.