With social distancing and lockdowns in place, telemedicine is playing a large role today in making healthcare accessible to everyone. Using Exotel’s Smart IVR solution for healthcare organisations, you can connect doctors and patients in real-time. Doctors can get details of the caller’s IVR inputs when they answer the call to ensure they have context. Calls can be tracked and analysed for better operation. You can even setup patient follow ups and collect payments.
You can reduce patient no-shows with automated call and sms reminders. You can also collect feedback from the patients after every visit via calls and SMS.
You can integrate your HIMS with our system and keep your patient records updated with details of the patient interaction.
Easy customer support system – With Exotel, you can create and power a single number for all your customer queries with automated IVR guidance and a smart routing system to transfer calls to your agents. You can even transfer calls to the right doctors or departments based on the user’s inputs.
An automated reminder call to the customer 30mins before the appointment time is the best way to ensure patients are ready. The same is the case with report collection. An automated call is an easy way to let the customer know that they can pick up the reports.
You can connect doctors, lab technicians, and other personnel to your customers without revealing their phone number when you route calls via Exotel. This plays a big role in boosting customer confidence as well.