Industry – Healthcare

Bringing timely communication with cloud telephony

Healthcare, as we know, is very different today. With changing times and unprecedented demand for accessible healthcare, doctors and patients are connecting virtually.

 

Cloud telephony for healthcare

Most popular applications of cloud telephony in Healthcare

Consultation booking

Telemedicine (New)

With social distancing and lockdowns in place, telemedicine is playing a large role today in making healthcare accessible to everyone. Using Exotel’s Smart IVR solution for healthcare organisations, you can connect doctors and patients in real-time. Doctors can get details of the caller’s IVR inputs when they answer the call to ensure they have context. Calls can be tracked and analysed for better operation. You can even setup patient follow ups and collect payments.

Automated reminders and feedback system

You can reduce patient no-shows with automated call and sms reminders. You can also collect feedback from the patients after every visit via calls and SMS.

Automated feedback system

Keep patient records updated

You can integrate your HIMS with our system and keep your patient records updated with details of the patient interaction.

Easy customer support system

Easy customer support system – With Exotel, you can create and power a single number for all your customer queries with automated IVR guidance and a smart routing system to transfer calls to your agents. You can even transfer calls to the right doctors or departments based on the user’s inputs.

IVR system for customer support

Automated reminder calls for collection of samples and reports

An automated reminder call to the customer 30mins before the appointment time is the best way to ensure patients are ready. The same is the case with report collection. An automated call is an easy way to let the customer know that they can pick up the reports.

Safeguarding customer privacy

You can connect doctors, lab technicians, and other personnel to your customers without revealing their phone number when you route calls via Exotel. This plays a big role in boosting customer confidence as well.

1
Telemedicine (New) – With social distancing and lockdowns in place, telemedicine is playing a large role today in making healthcare accessible to everyone. Using Exotel’s Smart IVR solution for healthcare organisations, you can connect doctors and patients in real-time. Doctors can get details of the caller’s IVR inputs when they answer the call to ensure they have context. Calls can be tracked and analysed for better operation. You can even setup patient follow ups and collect payments.
2
Automated reminders and feedback system – You can reduce patient no-shows with automated call and sms reminders. You can also collect feedback from the patients after every visit via calls and SMS.
3
Keep patient records updated – You can integrate your HIMS with our system and keep your patient records updated with details of the patient interaction.
4
Easy customer support system – With Exotel, you can create and power a single number for all your customer queries with automated IVR guidance and a smart routing system to transfer calls to your agents. You can even transfer calls to the right doctors or departments based on the user’s inputs.
5
Automated reminder calls for collection of samples and reports – An automated reminder call to the customer 30mins before the appointment time is the best way to ensure patients are ready. Same is the case with report collection. An automated call is an easy way to let the customer know that they can pick up the reports.
6
Safeguarding customer privacy – You can connect doctors, lab technicians, and other personnel to your customers without revealing their phone number when you route calls via Exotel. This plays a big role in boosting customer confidence as well.

Powering COVID-19 Helplines

Since the outbreak of the global pandemic, Exotel has been working with several state governments, NGOs, government organisations and healthcare companies to setup helplines. These helplines have been used to facilitated telemedicine, counselling, suicide prevention, food distribution and other volunteer activities.



Customer success stories


How Practo integrated Exotel into their CRM to improve customer experience


Read Story


DocEngage uses Exotel for seamless CRM integration and customer communication


Read Story

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Popular Use Cases

  • Customer call center
  • Number masking
    • Smart IVR
  • Automated calls & SMS
  • Custom Integrations

Resources

Cloud Telephony for the Healthcare Sector

As the number of healthcare consumers increase daily, the conventional hospital phone systems are simply not sufficient for patient support. This whitepaper gives a deep insight into how cloud telephony is helping in tranforming patient communication in the healthcare industry.



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We take away some of the biggest pain points of traditional systems like EPABX.

 

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