Box8 uses Exotel to interact with their customers

Case Study

Box8 uses Exotel to interact with their customers

Box8 is one of India’s fastest growing and F&B startup. What started as a small outlet in a corporate cafeteria, has now grown to 50+ outlets spread across Mumbai, Pune & Bangalore delivering 10000+ orders every day, making them on of the fastest growing food start up in the country.

Use case Box8 employs:

    • Customer Call Center

How do you use Exotel for your business?

We use the app builder to build different call flows for our various outlets. We also use the call recording feature quite a bit. It is great to be able to go back and listen to our customer conversations.

Being one of the fastest growing food startups with expertise in delivery, having control over our telephony segment was one biggest challenge we faced. Exotel thrashed the challenge and gave us an amazing control over our business. Exotel is a blessing for early-stage startups. They don’t let you miss even a single customer. Brilliant Product, Great Support, Awesome Team!
Tarun Sharma
Head- Operations, Box8

 

 

How does Exotel impact your revenues, since you pointed out that Exotel does not let you miss a single call?

Approximately 10% of our daily sales are impacted due to not missing customer calls.

Do you use Exotel’s daily reports? How do they help you?

We use reporting dashboard to pull the dump of the data. The reporting daily mail helps to analyze at the surface.

Find out how to set up a simple call centre

We discussed up on the cost and the process to set up a cloud call centre



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