We use the app builder to build different call flows for our various outlets. We also use the call recording feature quite a bit. It is great to be able to go back and listen to our customer conversations.
Being one of the fastest growing food startups with expertise in delivery, having control over our telephony segment was one biggest challenge we faced. Exotel thrashed the challenge and gave us an amazing control over our business. Exotel is a blessing for early-stage startups. They don’t let you miss even a single customer. Brilliant Product, Great Support, Awesome Team!
Head- Operations, Box8
Approximately 10% of our daily sales are impacted due to not missing customer calls.
We use reporting dashboard to pull the dump of the data. The reporting daily mail helps to analyze at the surface.