Industry – Education/Ed-tech

Education & Cloud telephony

Education has seen a wave of change over the last few years with institutions both old and new adopting technology to improve their processes. There is also a significant change in the way students are learning with the advent of ed tech or education technology. Brands like Vedantu are revolutionising the learning process.

Here are a few ways in which education can use cloud telephony to their benefit:

1
Better handling of enquiries during the admission rush – educational institutions always receive a lot of calls during the admission process. The traditional way to deal with this rush is to engage or employ someone to ensure all the queries are answered. But this is both an expensive and a non-scalable solution. By using cloud telephony, institutes can understand the purpose of a call over IVR and answer queries with minimal human intervention. The other advantage of this process is also that no prospective parent’s information is lost.
2
Improved parent communication – Institutes can use SMS to keep parents updated about essential happenings in the school. They can also share reports and confidential student information over SMS.
3
Improved student – mentor communication – during the event of shaky internet connections, students can connect with their mentors over a call without having to interrupt the calls. These calls can be recorded and shared with the students for future reference as well.

Most popular use cases

  • Customer call center
  • Automated calls & SMS
  • Tracking marketing ROI
  • Number masking

Some customer success stories

How Vedantu uses Exotel to make learning personalised for their students using calls & SMS.

Read Story

How Taaqademy uses Exotel to make student communication simple and fuss-free

Read Story

Resources

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme.This white paper helps understand the unique ways in which automated calls can be used for reminders



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