Nearbuy (formerly Groupon India) is an online platform that connects customers & local merchants with each other. From fine dining to relaxing at rooftop spas, Nearbuy has offers on almost everything in and around your city. Today, Nearbuy is present in over 35 cities, has 18+ categories and over 50,000 merchants across 1,00,000+ unique locations.
Nearbuy’s entire business revolves around their interactions with customers and dealers. Therefore, getting in touch with their clients and traders within a specific timeframe is the key to running their business operations efficiently. This led to Nearbuy getting in touch with us for smart solutions for their business.
Nearbuy needed two things:
1. Get an acknowledgment from customers for the service picked
2. Inform the merchants about reaching out to customers
Since Nearbuy gets multiple deals in a day, to manually send out texts would take a massive amount of time. Therefore, they needed a solution that would help avoid manual labour.
To combat this issue, Nearbuy decided to use Exotel to send automated SMSes to their clients & merchants.
How this works
As mentioned earlier, manually sending texts is a time consuming and a rather mundane job. This automation made the job of the Nearbuy employees ten times faster and easier. This also helped ensure that no service booking went untracked.