We’ve scaled our call volumes by 10x and Exotel handles it all seamlessly. We wanted a player who would be reliable even in our scale-up phase and Exotel clearly outshines others in terms of reliability & scalability.

Scaling comes with its own challenges – maintaining quality, for starters. We want to ensure that our customers keep getting valuable advice from our staff even as we build a much bigger team. We need to check the quality of our calls and keep a tab on how well our advisors are talking to customers. Recording consultation calls helps us identify areas of improvement and also keeps us legally compliant.

We don’t spam people or make cold calls. We treat them with dignity and respect. You can buy directly from the insurance company or via Ditto. Again, no pressure! We are building something for the long term and do not push sub-optimal products for commissions.Honestly, if you want quality at scale, Exotel is the best option in the industry. We can rely on Exotel for support anytime we need it – our account manager is always there to help. This is something we really appreciate about working with Exotel – we haven’t faced any issues at all so far.