Call Reporting

Call and SMS Reporting Software

Take a sneak peek of your complete business phone system performance in real-time

 

 

Why call reporting?

Call Reporting helps you to measure and track the performance of both incoming and outgoing communication. It enables you to gain insights to make informed decisions. Most traditional calling systems lack reporting which is one of the reasons companies are moving to the cloud. With reporting you can easily go through the call history, customer conversations, agent activity, missed opportunities and more.

Features of Exotel’s call reporting software

Missed call alerts

We send a daily report which summarises the performance of your agents, specifically emphasizing the number of missed calls along with agent-wise call details.

Call recordings

We support both single and dual channel call recordings. You can utilize call recordings for faster support resolutions and agent training.

Custom reports and exporting

Generate reports instantly customized to your preferences. Bring all company data together by exporting the report as a spreadsheet.

Advanced filters

Data can be overwhelming. Use our advanced filters to search through call logs faster and effectively.

Call history

Track and manage all incoming and outgoing calls with date and time, call status and more.

Try call reporting software free for 15 days

Sign up and get 1000 free call and SMS credits

Benefits of a call reporting software for call centers

Agent monitoring

Our agent-wise reports are a quick way of tracking an agent’s performance daily or monthly. It also helps you understand if you need to assign more resources or not.

Tracking call center performance

Use our reporting to track all the important call center metrics like average answer time, the number of missed calls to measure performance, agent productivity and make informed decisions.

Prevent loss of business

Don’t miss any opportunities by keeping a close tab on the call history. Use these reports to analyze these opportunities and reach them again.

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

24×7 customer support via phone, email and Twitter

E-book: Setting up a call center on the cloud

ne of the most common questions we get asked by our customers is – how can I set up a simple call center? Is cloud telephony my best bet? How long will it take & how much does it cost? We answered these questions in detail in this ebook.



Try call reporting software free for 15 days

Sign up and get 1000 free call and SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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