Call Reporting helps you to measure and track the performance of both incoming and outgoing communication. It enables you to gain insights to make informed decisions. Most traditional calling systems lack reporting which is one of the reasons companies are moving to the cloud. With reporting you can easily go through the call history, customer conversations, agent activity, missed opportunities and more.
We send a daily report which summarises the performance of your agents, specifically emphasizing the number of missed calls along with agent-wise call details.
Generate reports instantly customized to your preferences. Bring all company data together by exporting the report as a spreadsheet.
Data can be overwhelming. Use our advanced filters to search through call logs faster and effectively.
Track and manage all incoming and outgoing calls with date and time, call status and more.
Our agent-wise reports are a quick way of tracking an agent’s performance daily or monthly. It also helps you understand if you need to assign more resources or not.
Use our reporting to track all the important call center metrics like average answer time, the number of missed calls to measure performance, agent productivity and make informed decisions.
Don’t miss any opportunities by keeping a close tab on the call history. Use these reports to analyze these opportunities and reach them again.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
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