By assessing customer conversations, companies can rate the performance of the agents in accordance with KPIs, customer expectations, etc.
Call recording helps in maintaining quality standards across the organization.
Call recordings are indispensable for conflict resolution. In many cases, the recordings also help businesses fight against unhappy customers in a lawsuit.
Always keep up with customer expectations by analyzing conversations to improve customer experience.
Call recordings help companies to comply with legal, industry and service-level compliance guidelines.
Using this feature, you will be able to record participants in a call separately. You can utilize it for assessing call quality, speech to text transcription, easier conflict resolution and more.
Talk to customers, get their feedback, track these conversations and analyse them.
Reduce call handling time; ensure your agents have all the right info.
Integrate calls right inside anything you build – apps, websites, etc.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
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Easy to understand, detailed reports sent every day