Using a Call Recording Software for Your Business & It’s Advantages

Key benefits of using call recording for your business

Performance monitoring

By assessing customer conversations, companies can rate the performance of the agents in accordance with KPIs, customer expectations, etc.

Quality monitoring

Call recording helps in maintaining quality standards across the organization.

Dispute resolution

Call recordings are indispensable for conflict resolution. In many cases, the recordings also help businesses fight against unhappy customers in a lawsuit.

Marketing Campaign Evaluation

By analyzing call recordings, businesses can rate the success of their print & online marketing campaigns.

Better customer experience

Always keep up with customer expectations by analyzing conversations to improve customer experience.

Compliance demonstration

Call recordings help companies to comply with legal, industry and service-level compliance guidelines.

Dual-channel recording

Using this feature, you will be able to record participants in a call separately. You can utilize it for assessing call quality, speech to text transcription, easier conflict resolution and more.

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers available in your inbox

 

Benefits of using Exotel’s platform for recording your calls

Gather feedback

Talk to customers, get their feedback, track these conversations and analyse them.

Gain credibility

Use simple to set up features like IVR, automated call routing, etc. to boost your startup’s image.

Improve efficiency

Reduce call handling time; ensure your agents have all the right info.

Customise

Integrate calls right inside anything you build – apps, websites, etc.

Find out how to set up a simple call centre

We discussed up on the cost and the process to set up a cloud call centre



The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

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Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

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Extensive Reporting

Easy to understand, detailed reports sent every day

FAQs

How ola implemented number masking using Exotel

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Nearbuy (formerly Groupon) has a Virtual Call Center with Exotel

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Exotel helps Quikr connect buyers and sellers with increased efficiency

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Try Exotel free for 15 days

Get ₹ 1000 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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