Voice is the best way to communicate with your customer. It is personal, quick and above all, human. Leveraging voice communication has now become simple. You can keep a track of conversations for greater customer insights using voice.
With Exotel, you can make voice the face of your company’s communication. You can build call flows that programmatically decide the way your customers get to experience calls. Control, customize and change the way you interact with your customer using Exotel’s REST APIs.
Our REST APIs are designed to give your existing app and website Voice in a matter of minutes. Build high-quality communications apps in the cloud. Scale without limits. Using our REST APIs you can:
Greet your customer by connecting them to a pre-recorded voice via our Call API. Remove the need for manual efforts and connect it to an employee only when necessary.
Give your callers options to navigate. Depending on what your customer needs, he can get connected to the right person in no time!
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter