Industry-leading delivery assurance within seconds of our backend triggering a message. Alternate routes bypass any routes on downtime
Never miss the status of any message – delivery rates, time, open rates and more – with powerful analytics.
Best in class uptimes of 99.94% including operator uptimes.
Show us better rates from your current or potential vendor and we will match or beat them.
Simple, Easy-to-use, and flexible APIs to send SMS from an enterprise system currently in your tech stack.
Get a best-in-class 24×7 customer support via phone, email and Twitter
Order or booking confirmations, modifications, or cancellations.
OTP verification to authenticate customers, seeking confirmation of delivery or service completion.
Inform customers of shipment status, alert of delays.
Reminders for appointments, travel departures, payments for loans or credit cards.
Alerts for low inventory, unplanned service disruptions, uptime failures and more.
With multiple robust SMS routes for transactional SMS, messages go through without a hitch to DND & non-DND numbers.
Reach your entire audience or specific customer groups at once, with no fear of delivery limitations.
Use an SMS platform offering simple-to-use interfaces and dashboard to set up trigger & action flows.
Bulk Transactional SMS providers easily allow order management or ERP system integrations. Provide seamless business communications.
Schedule or extract real-time logs of delivery status and open rates to gauge the impact of transactional SMSes.
Overall, transactional SMS is a great medium to prompt instant customer feedback and improve experiences over time. Convert that trust to explore marketing, cross- or up-sell opportunities.
Nearbuy’s entire business revolves around its interactions with customers and dealers. Therefore, getting in touch with their clients and traders within a specific time frame is the key to running their business operations efficiently. This led to Nearbuy getting in touch with us for Transactional SMS service.
Exotel’s SMS delivery rate is quick. We have observed an improvement in our customer experience after using Exotel.
We’ve been using Exotel since BookRyde’s first baby step. It has really helped us implement and run SMS solutions seamlessly.
Exotel helps us in the entire packaging of the SMS reminders channel, thereby leaving the user delighted, satisfied, and retained with Haptik.
Our level of efficiency has drastically increased ever since we’ve started using Exotel. It’s increased by at least 3X.
A transactional SMS is any non-marketing or promotional-based message sent by a business to keep its customers aware of any services, products, or company updates to drive positive brand experiences with its customers. Messages are sent even to DND (Do Not Disturb) active numbers.
Given the scale and range of updates an SME or enterprise needs to communicate with its customers, transactional SMS are offered by bulk SMS vendors using simple user interfaces to configure SMS flows.
Transactional SMS is mission-critical for any business to keep its customers informed of product, service, delivery, booking, and related updates to create favourable experiences for its customers.
Transactional messages can usually be configured for trigger-based actions (booking a ticket triggers a flow until the end of the journey), can be pre-scheduled for updates like company news, sent in bulk to your entire audience, and tracked for performance.
Promotional SMS is sent as part of marketing campaigns to inform customers of offers or discounts and prompt them to act and drive sales. Transactional SMS is informative and not revenue-centric in nature, to keep customers informed of order status, company updates, or any other non-promotional business information.