Changing the way elderly access technology: Hack Street Boys using Exotel APIs

We at Exotel are huge fans of hackathons. We don’t just love taking part in them, but also like hosting them to encourage people to use our APIs anywhere they find suitable. It’s like giving wings to innovation by offering our technology and giving them…

Ensuring high availability as you scale

Building scalable technology has never been a problem. Companies do it all the time and frankly, they do it quite well. Being highly available while scaling – that’s an area of concern we’ve seen quite often.  Having been the CTO of Exotel since its inception,…

4 Essentials To Staying Productive In Sales

Sales is the fuel for any company. For a startup, it is it’s lifeline. And, because startups are often crunched for resources, the sales expert in this setup is expected to deliver on several things at once: from generating leads to qualifying them, the actual…

Have you tried a software for your business?

I used to come across a lot of people in India saying SME’s adopting software will always be DIM (Do-it-for-me) but then I thought hard about existing software users in India. Why would they use software day-in & day-out when they are not tech-savvy. That…

Software & CRM implementation in teams – 17 best practices

Did you fail the software you bought and spent time on? Have you thought ever, whether the problem was in the software or in something else when you discarded a software? It is one thing to buy a software, but another thing altogether to implement…

2014 Elections India – Technology, Survey & Reach

Reflections of a young Indian who has seen both the elections of UP and technology It was the winter of 2012, but the temperature was already soaring in Uttar Pradesh with politicians fighting their lives out for the hot seat of Lucknow. In the dust…

Anaggh Desai Interview : How Technology solutions must work in Indian Retail sector

Chat with the Experts, a new series on the Exotel blog in which we speak to industry experts across various domains and try to understand consumer pain points and how technology is or isn’t solving them. As a part of this series, we spoke to…

What is a good Call Conferencing solution for teams in India?

Call Conferencing : Tele or Audio conferencing solutions in India and what must be improved? What is that is most evolving in this fast paced world of the internet? Mobile teams, and people who can work from home or from multiple offices across the country,…

Technology adoption in Indian Restaurants – Introducing the Food Menu on the Tablet

The posts under “Technology adoption in Indian Restaurants” will be an attempt to explore various technological touch-points for a restaurant like the web site ,POS Solution , reservation/home delivery mechanism, feedback tools ,logistics, loyalty Management and much more.The current post explores why/how Tablets are replacing…

Strange love between Sales and Technology – Part 1

Or how in Exotel, Sales learnt to embrace Technology. Allow me to start off with a disclaimer. Most earlier posts in Exotel were written by people who knew what they were doing. This post is more an account of a tech-centric approach to handling Sales…

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