The Ultimate Guide to Interactive Voice Response (IVR) [What is IVR, Types, and Business benefits]
If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales”  then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. Even though it’s...
50+ free IVR scripts and prompts for 2022 (+ best practices & use cases)
{Update: This post was Updated on December 2021}   As a business operator, you will agree that interactive voice response or IVR plays a crucial role in providing a personalised customer experience. Consider it as a front door of your business; It is an Automated...
Are Contact Centers Killing Customer Engagement?

Ever dreaded reaching out to a contact center (aka call center), even if you really needed their help? We’ve been there too and have often ended up waiting for a support rep to answer our call for several minutes. But the predicament doesn’t end there….

Cash on Delivery (COD) solution for Indian E-Commerce`
We have over 100+ E-Commerce companies today using Exotel and a lot of them wanted to solve a major problem of their's - i.e. Cash on Delivery automation. Many a time, a lot of companies who provide cash on delivery services (and many of them...
Survey, Market Research & Data collection tools for India – Online & Offline

Tools for Survey, both offline & online in India Before we dive-in, do read how surveys are mostly done by outsourced agencies (in this case in-house for Dilbert, and his HR team.) Please click on the image, enlarge it and read it. We recently came…

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