Creating clear and usable IVR prompts that your callers will love
{Update: This post was edited in September 2018}   As a business operator, you will agree that interactive voice response or IVR plays a crucial role in providing a personalised customer experience. Consider it as a front door of your business; It is an Automated...
Are Contact Centers Killing Customer Engagement?

Ever dreaded reaching out to a contact center (aka call center), even if you really needed their help? We’ve been there too and have often ended up waiting for a support rep to answer our call for several minutes. But the predicament doesn’t end there….

2014 Elections India – Technology, Survey & Reach

Reflections of a young Indian who has seen both the elections of UP and technology It was the winter of 2012, but the temperature was already soaring in Uttar Pradesh with politicians fighting their lives out for the hot seat of Lucknow. In the dust…

IVR (Interactive Voice Response) System & Technology – Best Benefits & Use cases

What are the best IVR Number use-cases and how can you make your IVR smarter?   UPDATE: CLICK HERE TO LEARN MORE ABOUT IVR SYSTEMS. IVR (Interactive Voice Response) system & technology from Vijay Sharma The presentation will talk honestly about how IVR can be…

Technology, CRM, Telephony and innovation in our AyAuto days

At AyAuto, what drove us was simple; give customers honest auto rickshaws at their doorstep and give drivers more customers. Customers didn’t need convincing, and came on board immediately. Drivers on the other hand needed more than a little prodding, and a lot of oprant…

Top 5 things to Consider while buying a Cloud Telephony Product

With a lot of new entrants entering the cloud telephony space, it’s natural to be confused about which product to subscribe to. With one year of working with Exotel, I’ve noticed numerous people asking questions about how to go about choosing a particular product.  Here…

IVRS Technology in India is evolving – chat with expert Uttam Pegu

We had the opportunity to get in touch with Uttam Pegu, an IVRS (Interactive Voice Response system) expert from India, who has been in the space for a long time and has seen it evolve, he talks to us about how the IVR landscape in…

Top ways to use SMS, Call & Voice API

What are the top ways any company or individual can utilize our API to help improve their productivity and business efficiency? We get, asked that often, so we came up with a small list of already existing real-use-cases which can give you even better ideas…

Cash on Delivery (COD) solution for Indian E-Commerce`
We have over 100+ E-Commerce companies today using Exotel and a lot of them wanted to solve a major problem of their's - i.e. Cash on Delivery automation. Many a time, a lot of companies who provide cash on delivery services (and many of them...
5 Most Frustrating problems of a Call Center

How to avoid frustrating your customers calling into your call center or support number We as consumers, call into call centers all the time, and are frustrated by a lot of inefficiencies in a typical call center (small or big) setup, so we decided to…

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