The Ultimate Guide to IVR (What is IVR, Types, and Business benefits)

If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales”  then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. Even though it’s…

ISO 27001:2013 certified

Exotel’s cloud solutions power communication for thousands of companies, right from growing startups to global enterprises. To ensure the best customer experience possible, we’ve always laid emphasis on information security. We take absolute care to make sure the information is kept secure at all points…

Toll Free Numbers in India
You already have a fully staffed contact center. Yet you still feel like you can better your customer experience. You have a small business, but you feel like the size of the business sometimes hampers your opportunities. It would be nice to have a viable...
Platform Updates- March 2019

Always be shipping. This doesn’t always mean a new product release. Updating the existing platform to make it more efficient is our philosophy. More flexibility added to the Connect applet We are now providing you with an option to set ‘Fallback URL’ in the Connect…

Using Cloud Telephony to Build a Better Customer Experience in the Real Estate Industry

Real estate is a vertical that has not witnessed the penetration of technology the way some of the other industries have. However, research shows that when it comes to real estate decisions, one of the first things that a potential buyer or renter does is…

Platform updates – January 2019

Our product team works tirelessly to improve your Exotel experience. We wanted to give you an update about a few product changes we’ve worked on in the month of January. SMS Exclusion List (Blacklisting) When you have a large customer base, managing an exclusion list…

A Detailed Guide on Automated Calls
A proper channel of communication is the very lifeline upon which the success or failure of a business depends. However, personalised communication might not always be possible, and in a few scenarios, it need not be either. An automated phone call serves as an instrument...
Understanding How Click-to-Call Solutions Work – from the Inside Out

“It’s supposed to be automatic, but actually you have to push the button.”                                                                …

The What, Why, How of Call Alerts: Be Emergency Ready

During business emergencies, two things become important. The first is making sure that all the stakeholders receive timely information about the crisis at hand and the second is to move fast and work on a solution. We live in an era of constant “pings” and…

Outbound Calling Strategy- the Best Way to Boost Communication

Outbound calling is the life and blood of the modern commercial ecosystem. Not only does it open a direct line of communication with the customer but it also gives businesses a human touch. Be it for marketing, data collection, sales or information gathering, outbound calling…

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