How Exotel can Aid the Quick Setup of Telemedicine
Telemedicine has been there in India for a long time. We’ve all used apps like Practo, M-fine for consultations at some point in time. However, adoption was very limited when it came to traditional healthcare institutions. But that's changing.  Telemedicine (aka Telehealth) is the process...
Creating clear and usable IVR prompts that your callers will love
{Update: This post was edited in September 2018}   As a business operator, you will agree that interactive voice response or IVR plays a crucial role in providing a personalised customer experience. Consider it as a front door of your business; It is an Automated...
Handle Incoming Calls the Way You Want Using Exotel’s Custom App Builder!

If you login into your Exotel dashboard and go to App Bazaar, you would see a lot of different apps which you can just install and start using right away. For example, the Oak Tree App is for the people who want to play an…

People on Demand, Call Center agents on Cloud

“What if you could hire and fire, and then again hire at will for your operations?” It’s a very provocative statement, the above one. It is the same as buying a SaaS software on the cloud. Let’s give an example of something you have done…

Manage Customer Calls like a Fortune 500 Company with limited resources

Phone numbers are the lifelines of businesses in India. Handling your incoming calls efficiently will ensure that customer retention and happiness are high and also increase brand good will. But what do you do if you’re dealing with limited resources? We have proposed a simple…

How LokSatta used Exotel during the Karnataka Legislative Elections 2013

We caught up with Gokul Janga, a technologist, with a strong belief that political awareness and involvement is a fundamental requirement for a better society. How did the idea of using Exotel come up? Being a core technologist, I have always found it interesting to…

Can Exotel be a cheap CRM alternative?

Many Indian businesses receive a majority of their leads & support requests through phone calls rather than email. So, Wouldn’t it be cool if exotel can also double up as a CRM? Actually – No. There are a number of excellent CRM options available out…

Introducing the Exotel Switch – stop or start receiving calls easily

Here at Exotel, all of us use Exotel to run Exotel (it’s called eating your own dog food). We all end up answering phone calls for Sales, Support or sometimes both. Multi-tasking and fire fighting makes you forget to switch your device off on Exotel…

IVR (Interactive Voice Response) System & Technology – Best Benefits & Use cases

What are the best IVR Number use-cases and how can you make your IVR smarter?   UPDATE: CLICK HERE TO LEARN MORE ABOUT IVR SYSTEMS. IVR (Interactive Voice Response) system & technology from Vijay Sharma The presentation will talk honestly about how IVR can be…

Track Exotel calls, SMSes & more in Google Analytics

It wouldn’t be far from the truth to say that most SaaS Marketing teams love Google Analytics (GA). Well, what’s not to like: GA helps Marketers understand visitor behavior at a macro level and track key website metrics, all for free! Like most other SaaS companies, a…

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