At Exotel, customer support is at the core of what we do. What started out as a 4 member team and a few customers is now a full-fledged team with over a 1000 customers. So naturally, a great customer support team is what floats our boat. In light of this, we’re happy to let you know that our customer support team is going to solve your problems round the clock starting tonight! With our ninjas’ now solving problems 18/7, 365 days a year, our customer support team is only getting more efficient! We can now give you your first response, even in the wee hours, within a span of 30 minutes. Our ultimate aim is to, of course, reach a turn around time of 15 minutes.
With this initiative, we hope to ensure our customers are always happy! 🙂