Inside Exotel

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Blog

Call Center

Product-Blog

6 days ago

Use Robocall for Your Business and get Ahead in the Race!

Businesses today are becoming increasingly customer-centric. The competition now lies at who reaches the customer…

Swathi
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Blog

Culture-Blog

Product-Blog

3 weeks ago

Dogfooding, what built Exotel

Dogfooding is an interesting exercise. Larry Alton says, "Uber does it, Twitter does it, and…

Swathi
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customer call center

Industries

Parallel Ringing

Real Estate

Use Cases

4 weeks ago
Sahith
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Product-Blog

1 month ago

How two-factor authentication is critical to your security

{Update: This post was edited in September 2018}   Not a day passes by without…

Ankita Barthwal
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Blog

Product

1 month ago

Creating clear and usable IVR prompts that your callers will love

{Update: This post was edited in September 2018}   As a business operator, you will…

Ankita Barthwal
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Customer Connect

E-commerce

Last mile delivery tracking

Logistics

Phone Number masking

2 months ago
Sahith
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Business SMS

Product-Blog

5 months ago

Why SMS Reminders Should be Leveraged by Every Business

In India, a simple SMS reminder blast is all it takes to improve vaccination coverage…

Swathi
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Automated Phone Calls

E-commerce

5 months ago
Avinash
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Blog

Product-Blog

5 months ago

4 Tips to Improve Call Pickup Rates by 50% (and make it worth their while thereafter)

The number of mobile phone users worldwide is expected to cross the five billion mark…

Swathi
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Blog

Cloud Telephony

6 months ago

Exotel’s Expectations from the National Telecom Policy 2018.

The National Telecom Policy 2018 is a fantastic opportunity to work towards catapulting India amongst the top…

Gayatri Krishnamoorthy
FEATURED

PRODUCT BLOG

Simple tips to run successful call campaigns

There are many factors that determine the success or failure of an outbound campaign – most lie in the right planning and preparedness of such campaigns…

PRODUCT BLOG

5 Reasons why SMS campaigns win over email campaigns

The one channel that lets a business reach out to their customers – irrespective of the mobile phone they’re making use of, is SMS …

CULTURE BLOG

From 24/7 customer support to 18/7 – Our journey so far

At different stages in our business cycle, we’ve seen customer happiness differently. Here’s an account of our journey through these phases …

E-book: Guide to set up a simple cloud call center

We discuss factors like cost, business requirements and time to set up a simple call center


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