Missed Call Marketing : The Beginner’s Guide (& Examples)
There is truth in this self-deprecating humor. Unlike call center campaigns, missed call marketing campaigns were born out a unique problem that Indians faced – affordable handsets but pocket pinching talk rates. Missed calls started as a way for people to communicate with each other....
How companies can enhance their customer service using virtual numbers
Timely and accurate customer communication has been a big part of building a dependable customer relationship in any industry.  Today, customer experience is not what it used to be years ago. It has evolved over time. By 2020, customer experience is expected to overtake price...
4 Examples Of How Businesses Can Use Inbound Calls for Lead Generation
The fastest way for a prospect to express an interest in a business’s offering is by picking up the phone and giving them a call. Most marketing collateral including the website display a phone number. Even effective lead generation avenues like Google Adwords have an...
Khamma Ghani Sa, Svāgataṁ & Swagat Hai

One of our primary goals has been to make Exotel accessible locally in different Indian regions. I’m excited to announce that Exotel has added three new regions in India – Rajasthan, Kerala & Madhya Pradesh. This is after hundreds of customer messages requesting for local…

How Cloud Call Centre Software Helps You Scale Business Operations
Establishing strong communication channels with your customer base is at the core of running a successful business. While the need for call centers is indisputable, choosing the one that fits in with your vision for growth is critical for it to serve its intended purpose....
Here’s A Feature That Will Impact Your Customer Experience For Good: Call Forwarding

A seamless communication system is a foundation upon which the success of a business is built. Not only does it ensure that the information flow across various verticals is consistently maintained but it also helps organizations grapple with multiple networking complexities on a real-time basis….

Using Cloud Telephony to Build a Better Customer Experience in the Real Estate Industry

Real estate is a vertical that has not witnessed the penetration of technology the way some of the other industries have. However, research shows that when it comes to real estate decisions, one of the first things that a potential buyer or renter does is…

[Infographic] How to Automate Your Hiring Process

Hiring is one of the major challenges faced by any organization. Businesses lose productivity as they still struggle to find the right people due to the conventional hiring processes which may take weeks to months to find the right candidate. And, what about the steep…

A Detailed Guide on Automated Calls
A proper channel of communication is the very lifeline upon which the success or failure of a business depends. However, personalised communication might not always be possible, and in a few scenarios, it need not be either. An automated phone call serves as an instrument...
Understanding How Click-to-Call Solutions Work – from the Inside Out

“It’s supposed to be automatic, but actually you have to push the button.”                                                                …

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