How Exotel can Aid the Quick Setup of Telemedicine
Telemedicine has been there in India for a long time. We’ve all used apps like Practo, M-fine for consultations at some point in time. However, adoption was very limited when it came to traditional healthcare institutions. But that's changing.  Telemedicine (aka Telehealth) is the process...
State of Telemedicine in India and the Factors Driving Its Growth

The recent pandemic has completely changed our habits. With social distancing being the new norm, we are figuring alternatives to make things work. Remote collaboration, fitness classes online, online classrooms, etc. have been possible because of the role of technology. The COVID-19 pandemic has put…

Customer Experience (CX) in 2020: Everything you Need to Know
In the pre-internet era, businesses wielded great power and were able to control the information consumers had access to. Word of mouth only travelled so much. The advent of internet and consequently the digital age has tipped the scales in favour of consumers. They now...
Call Forwarding vs Call Transfer (Definition, Types and Use Cases)
Business call centres are designed to handle the complex needs of customer communication. To handle the high-volume calls, they come with advanced features for effective call management - IVR, parallel routing, analytics, tracking and much more. Some of the most valuable features that call centres...
4 Drawbacks of using VPN to Power your Remote Call Center (& Solution)
In our last article, we covered a few best practices for supporting customers remotely. We also touched upon how using a VPN to enable remote working for support/sales agents can hamper customer service.  Remote customer support is the need of the hour, and there's a...
4 Do’s and Don’ts When Supporting Customers Remotely
The recent coronavirus outbreak has forced organisations to embrace remote working. It’s no longer a privilege; it’s a necessity. While remote working culture has been there for a while, for many companies, it’s a new thing. Without the right strategy, it can be difficult for...
[COVID-19 Update] Staying safe and supporting our customers
The last few days have been tough on everyone and we hope you have been able to make changes in your life to practice social distancing and to help #FlattentheCurve. Businesses have also had to make a lot of changes and some of them rather...
6 Customer Service Trends that you’ll want to adopt in 2020
The idea of customer service has been around since the 1800’s (just after the invention of the telephone). It gave customers the flexibility to make enquiries/ask for support over the call rather travelling to an office. But customer service today is completely different from what...
6 Things to Consider when choosing a Cloud Telephony Platform
More businesses are choosing cloud platforms over an on-premise setup. With cloud telephony, there’s no infrastructure cost involved, it’s very flexible and highly scalable. This makes it a perfect fit for both SMEs and enterprises. But when you look in the market, there are hundreds...
Tracking Offline Marketing ROI using Virtual Numbers
For businesses, understanding the ROI of different marketing channels is crucial. They inevitably need this data in identifying the best performing campaigns, audience, and channels. But tracking marketing ROI is difficult for certain channels like print ads, radio ads, etc. This is why companies are...
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