Shivakumar Ganesan
Written By
Shivakumar Ganesan
Shivakumar (Shivku) Ganesan is the Co-founder & CEO of Exotel.
We’ve Acquired Cogno AI, a Conversational AI Platform to Enable Intelligent Omnichannel Conversations
The customer communication landscape is changing faster than ever post the pandemic. At Exotel, we’ve been hard at work helping our customers adapt to these changes over the past 18 months. And we’ve had quite a ride - we merged with Ameyo and raised two...
Arun Sarin, Ex-Vodafone Chief, joins us as a mentor & angel investor
As most of you already know, the former Vodafone CEO Arun Sarin has joined Exotel as a mentor and angel investor. Arun is a telecommunications veteran and served as the Chief Executive Officer (CEO) of Vodafone Group from 2003-2008. His career began in 1984 at...
We’ve raised funds (and the bar!) – We’ve raised 35 million USD in series C funding
I come bearing some exciting news! We are inching closer to our goal of building a world-class cloud-based customer engagement platform. We have raised Series C funding of $35 million from IIFL AMC, Sistema Asia Fund, CX Partners, Singularity Growth Opportunities Fund, A91 Partners &...
We are the largest customer engagement cloud platform – Exotel + Ameyo
We have some excellent news! Exotel, Asia’s largest cloud communication platform, and Ameyo, Asia’s largest contact center platform, are merging to form the largest customer engagement cloud platform in the emerging markets with a presence in 60 countries and an ARR of 40 million USD. ...
We have exciting news! – A91 partners + Exotel
We are excited to announce that Exotel has raised a growth capital from A91 Partners, a leading growth stage venture capital firm. IndigoEdge was Exotel's exclusive advisor. With the addition of A91 Partners and their investment, Exotel is closer to our goal of bringing cutting...
5 Qs to Ask When Buying Cloud Telephony for Your Business

Communication is an important asset for all startups, especially stockbrokers) as most of the business happens over a phone call – taking orders or talking to customers. Today, there are many channels in play like email, chat, video conferencing, to communicate for businesses. These channels…

What to Look for When You Set Up Call Recording as per SEBI Call Recording Mandate

Securities and Exchange Board (SEBI) of India has issued a new mandate. The circular on call recording states that stockbrokers need to keep a legally verifiable record of the orders placed by clients effective Jan 1, 2018. The SEBI call recording mandate is to prevent…

#8 Cardinal Rules to Build A Profitable Startup – Retrospective Account

The past couple of years have witnessed a lot of start-ups rise and shine, and then there were others who witnessed a deep decline. Many of them even shut shop. Here’s a quick account of our story — a journey that started from a dingy,…

On the road from Internet to Neutral Net 

Over the last 6 years, I have constantly worked with the Department of Telecom to ensure that regulations are up to date with the current business trends and needs. While we have always got a sympathetic ear from the authorities, what happened on the 25th…

A hacker’s guide to frugal high definition video conferencing for startups

I have always drooled over the extra-sized HDTVs with high definition camera setups that some venture capitalists have. It turns even the most boring of meetings into something really interesting and convenient. The propensity to travel for an in-person meeting is inversely proportional to the…

Next

Try Exotel free for 15 days

Get Rs 1000 worth free call & SMS credits