Kailash
Written By
Kailash
Manage Customer Calls like a Fortune 500 Company with limited resources

Phone numbers are the lifelines of businesses in India. Handling your incoming calls efficiently will ensure that customer retention and happiness are high and also increase brand good will. But what do you do if you’re dealing with limited resources? We have proposed a simple…

New Report suggests SMS traffic to peak in 2015 and fall thereafter

A recent report on Mobile Messaging futures[1] suggests that SMS traffic across the globe will peak by 2015 and that it’s only downhill from there for SMS. No prizes for guessing that other OTT (Over-the-top) providers like WhatsApp, WeChat, Viber are eating into the SMS…

Can Exotel be a cheap CRM alternative?

Many Indian businesses receive a majority of their leads & support requests through phone calls rather than email. So, Wouldn’t it be cool if exotel can also double up as a CRM? Actually – No. There are a number of excellent CRM options available out…

5 solid tips on expanding your business through channel sales

This is a guest post written by Nikhil Singh, Director, Product Management at Support.com 1. Identify verticals where your prospective partners may have same target customer base and have common problem set that your product/service is resolving. For example, in the tech support space, home…

Anaggh Desai Interview : How Technology solutions must work in Indian Retail sector

Chat with the Experts, a new series on the Exotel blog in which we speak to industry experts across various domains and try to understand consumer pain points and how technology is or isn’t solving them. As a part of this series, we spoke to…

Know your Customer from Exotel Mobile

*We are currently in the process of revamping our Android app. So, this app is temporarily unavailable*   After the huge success of our notification feature on Exotel Dashboard, we thought “Why not bring this feature onto mobiles using our Exotel Mobile app?”. When we…

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