Ishwar
Written By
Ishwar
From 24/7 customer support to 18/7 – Our journey so far

“Love thy customer” This is a company value that we take very seriously. We always have. Right from the time we were working out of a tiny home office with less than 15 people, customer happiness has been one of the most important parameters we…

A day dedicated to sports – EXOlympics is here!

With each passing year at Exotel, I see more and more sports enthusiasts within the company. Some love to watch, some love to play, and some others are a combination of the two. Playing a sport is a great way to build an environment of…

6 tips to plan your sprints better

Companies deal with a bunch of problems on a daily basis. Depending on where you are in your growth cycle, your problems could range from billing to product features to tech to business. The standard way of dealing with these problems follows a process. It…

There is no such thing as a startup culture

As of April 20th, 2016, Exotel is four years and 10 months old as an organisation. In the start-up investor jargon, Exotel is a VC-funded, high-growth start-up. Our home-grown on-demand cloud telephony services, powers over 1000 businesses of all sizes and shapes. Now, if that’s…

Here we go, riding the waves!

திரைகடல் ஓடியும் திரவியம் தேடு   “Go forth riding the waves and seek fortune” – is the rhyme of the ancient Indian mariner. For centuries, the spice islands of the far east were a source of adventure and inspiration to the mariners of the yore. Some…

Measure and Optimise Account Management Effort

An SME guide to measurement and optimisation of your Sales and Account Management effort If you can measure it, you can improve it Corollary You can’t manage what you don’t measure. And the important stuff can’t be measured. In the technology space, things such as…

Ensure that your company’s phone number is not affected by someone else’s mistakes – TRAI 13th Amendment

Telecommunications in India is regulated by the Telecom Regulatory Authority of India(TRAI). The TRAI 13th Amendment to the Telecom Commercial Communications Customer Preference Regulations, 2013, now has a clause which might impact your business directly. Exotel is a business phone system on the cloud. At…

Strange love between Sales and Technology – Part 1

Or how in Exotel, Sales learnt to embrace Technology. Allow me to start off with a disclaimer. Most earlier posts in Exotel were written by people who knew what they were doing. This post is more an account of a tech-centric approach to handling Sales…

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