Avani
Written By
Avani
Inbound & Outbound Call Centre Script Examples (+ Best Practices)
A telephone conversation is often the simplest and fastest way to get something done, especially now, given the levels of anxiety and restlessness resulting from the global pandemic. When customers call a contact centre, they expect an accurate, speedy and appropriate resolution for their concerns....
3 Problems in your Sales Process that Cause Lead Leakage (& the solution)
Today, both customer-facing teams and field staff need to convert leads remotely. Facilitating this can be difficult due to various reasons. In this blog post, we’ll discuss the top three challenges faced by sales teams and explore solutions for them. 1.  Delay in first contact ...
The Ultimate Guide to Virtual Phone Numbers in 2021
A primer on what a virtual number is, how it works, how it can help your business, and how to get one in 2021. The cloud market grew over 6.3% in 2020 to a total size of nearly USD 258 billion, finds Gartner. Especially in...
8 Benefits of Adopting Cloud Telephony in 2021 (+ Definition, Examples & Use Cases)

(This post was last updated on September 2021.)  

6 B2B sales trends to look out for in 2021
It’s impossible to talk about 2021 without acknowledging how transformative 2020 was. Businesses were challenged in many ways. And in the process of facing those challenges, they found new ways of operating. It turns out, they’re doing pretty well. A recent study shows that 64%...
How Cloud Telephony can Solve the Top 5 Challenges of Customer-Facing Teams in NBFCs
Today, there are 9700 non-bank finance companies (NBFCs) in India, across infrastructure financing, microfinance, gold loan, investment companies, etc. addressing a market size of Rs. 30 lakh crore They serve a significant part of the financial and borrowing needs of India’s nooks and crannies. Being...
How Cloud Call Centre Software Helps You Scale Business Operations
Establishing strong communication channels with your customer base is at the core of running a successful business. While the need for call centers is indisputable, choosing the one that fits in with your vision for growth is critical for it to serve its intended purpose....
Your Business Communication on Autopilot with a Virtual Receptionist

In a time filled with networking complexities, finding seamless and effective communication solutions has indeed become a challenging task. Most organizations, whether big or small, are constantly searching for solutions which can help them improve their B2B and B2C connections. However, their pursuits are severely…

Here’s A Feature That Will Impact Your Customer Experience For Good: Call Forwarding

A seamless communication system is a foundation upon which the success of a business is built. Not only does it ensure that the information flow across various verticals is consistently maintained but it also helps organizations grapple with multiple networking complexities on a real-time basis….

Trends that will shape digital communications in 2019

2018 has been a momentous year. The National Telecom Policy became the National Digital Communications Policy (NDCP). Telecom Commission became the Digital Communications Commission. This is a heartening trend because we have always been of the opinion that communication has grown far bigger than just…

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