Avnish Gupta
Written By
Avnish Gupta
Avnish is a product management practitioner at Exotel. As an evangelist of first-principle thinking, he spends his time reading business, product & design books. He finds solace in poetry and storytelling, and aspires to write a bestseller someday!
Exotel’s New Call Campaign Feature Opens Up Endless Possibilities
Customers can reach businesses anytime through a well defined inbound channel and get their concerns addressed. However, businesses often find it difficult to reach out to their customers at scale, when the intent is to remind, confirm, survey or notify. Going through the traditional outbound...
Good Capital fuelled our growth story. Be a part of it!
It was a pleasant October morning in 2015, and a bunch of newly hired techies were seated on the terrace of a colonial-era building near Ulsoor Lake. A young and dynamic COO was in front of them, explaining the fundamentals of doing a viable business,...
8 Reasons Why You Should Integrate Exotel with Freshdesk
When Tickets Marry Calls Support teams often find it challenging to juggle between Freshdesk & Exotel applications while attending customer calls or addressing tickets. They continuously need to switch between the two interfaces to make calls and refer to customer data. There is also a...
Exotel Zoho Phonebridge Integration
One of the biggest challenges which the SaaS ecosystem faces in the present world is deprecating value propositions with time. This happens because of companies working in silos. While each of these companies is delivering awesome applications to their respective customers and solving their problems...

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