Do you know what are companies working towards in 2019? It’s Customer Experience. A Walker study found that by the year 2020, customer experience will overtake price and product as the key brand differentiator. Customer support is at the heart of all customer experience efforts….
Exotel’s cloud solutions power communication for thousands of companies, right from growing startups to global enterprises. To ensure the best customer experience possible, we’ve always laid emphasis on information security. We take absolute care to make sure the information is kept secure at all points of the communication journey.
To ensure standardization of our security processes & policies, we implemented the ISO 27001:2013 certification, one of the most widely recognized and internationally accepted information security standards. ISO 27001 uses a top-down, risk-based approach. Getting this certification is a great win for us and for our customers.
What this means for our customers
The certification re-establishes the confidence that our customers have vested in us for the protection of their confidential data. The certification also means we have standardised checks and balances in place to handle security concerns.
Eventually, these policies and processes would result in better service, lesser downtime & overall superior customer experience.
As pioneers of cloud telephony in Asia, we also want this certification to give organizations the confidence to move their communication infrastructure to the cloud. Cloud communication is the present and not something we will see in the distant future.
Enterprise-ready solutions from Exotel
From the beginning, we’ve made sure to provide enterprise-level service to our customers.
With 99.94% uptime & global security standards, enterprises & SMEs can continue trusting us for their customer communication. We also provide 18×7 support via calls, emails and social media.
Our aim is to improve the end customer experience through our product and platform. The ISO certification is the first step in the direction of standardising our information security protocols.