A couple of months ago, our then Chief Evangelist, Nikhil Kumar, conducted a Webinar in collaboration with Leadsquared. Through his talk, Nikhil shared the different customer engagement strategies that helped him improve customer retention. He touched upon 7 different engagement strategies he swears by and even gave some best practices to ensure your customer engagement is on-point. Nikhil also talks about the trends in the industry with regards to customer engagement as well as the tools that aid this engagement process. In case you missed the webinar, here’s the recording of it:
You can also read about Nikhil’s talk here.