Inside Exotel

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Blog

Products

11 months ago

The What, Why, How of Call Alerts: Be Emergency Ready

During business emergencies, two things become important. The first is making sure that all the…

Gayatri Krishnamoorthy
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Blog

Culture

12 months ago

How Pratham Books partnered with Exotel to make bedtime stories interesting

“There's always room for a story that can transform kids to another place and broaden…

Ankita Barthwal
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Blog

Culture

Products

1 year ago

Dogfooding, what built Exotel

Dogfooding is an interesting exercise. Larry Alton says, "Uber does it, Twitter does it, and…

Swathi
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Blog

Product

1 year ago

Creating clear and usable IVR prompts that your callers will love

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]{Update: This post was edited in September 2018}   As…

Ankita Barthwal
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Blog

Products

1 year ago

4 Tips to Improve Call Pickup Rates by 50% (and make it worth their while thereafter)

The number of mobile phone users worldwide is expected to cross the five billion mark…

Swathi
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Blog

Cloud Telephony Topic

2 years ago

Exotel’s Expectations from the National Telecom Policy 2018.

The National Telecom Policy 2018 is a fantastic opportunity to work towards catapulting India amongst the top…

Gayatri Krishnamoorthy
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PRODUCT BLOG

Simple tips to run successful call campaigns

There are many factors that determine the success or failure of an outbound campaign – most lie in the right planning and preparedness of such campaigns…

PRODUCT BLOG

5 Reasons why SMS campaigns win over email campaigns

The one channel that lets a business reach out to their customers – irrespective of the mobile phone they’re making use of, is SMS …

CULTURE BLOG

From 24/7 customer support to 18/7 – Our journey so far

At different stages in our business cycle, we’ve seen customer happiness differently. Here’s an account of our journey through these phases …

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