Inside Exotel

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Blog

4 months ago

6 Customer Service Trends that you’ll want to adopt in 2020

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]The idea of customer service has been around since the…

Himanshu Gupta
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Blog

5 months ago

6 Things to Consider when choosing a Cloud Telephony Platform

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]More businesses are choosing cloud platforms over an on-premise setup.…

Himanshu Gupta
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Blog

6 months ago

Tracking Offline Marketing ROI using Virtual Numbers

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text] For businesses, understanding the ROI of different marketing channels…

Himanshu Gupta
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Blog

6 months ago

4 Business Communication Trends to look out for in 2020

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text] In the past few years, customer experience has climbed…

Himanshu Gupta
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Blog

7 months ago

Revolutionise COD Verification With Virtual Numbers

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]The recent decade has seen a boom in the e-commerce…

Varun Uday
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Blog

8 months ago

Missed Call Marketing : The Beginner’s Guide (& Examples)

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]Unlike call center campaigns, missed call marketing campaigns were born…

Gayatri Krishnamoorthy
FEATURED

PRODUCT BLOG

Simple tips to run successful call campaigns

There are many factors that determine the success or failure of an outbound campaign – most lie in the right planning and preparedness of such campaigns…

PRODUCT BLOG

5 Reasons why SMS campaigns win over email campaigns

The one channel that lets a business reach out to their customers – irrespective of the mobile phone they’re making use of, is SMS …

CULTURE BLOG

From 24/7 customer support to 18/7 – Our journey so far

At different stages in our business cycle, we’ve seen customer happiness differently. Here’s an account of our journey through these phases …

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