How Exotel can Aid the Quick Setup of Telemedicine

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Himanshu Gupta

Blog

Product

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Blog

3 weeks ago

State of Telemedicine in India and the Factors Driving Its Growth

The recent pandemic has completely changed our habits. With social distancing being the new norm,…

Himanshu Gupta
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Blog

2 months ago

Customer Experience (CX) in 2020: Everything you Need to Know

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]In the pre-internet era, businesses wielded great power and were…

Surbhi Saraf
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Blog

2 months ago

Call Forwarding vs Call Transfer (Definition, Types and Use Cases)

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]Business call centres are designed to handle the complex needs…

Surbhi Saraf
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Blog

2 months ago

4 Drawbacks of using VPN to Power your Remote Call Center (& Solution)

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]In our last article, we covered a few best practices…

Himanshu Gupta
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Blog

3 months ago

4 Do’s and Don’ts When Supporting Customers Remotely

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]The recent coronavirus outbreak has forced organisations to embrace remote…

Himanshu Gupta
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Blog

General

4 months ago

[COVID-19 Update] Staying safe and supporting our customers

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" box_shadow_on_row="no"][vc_column][vc_column_text]The last few days have been tough on everyone and…

Gayatri Krishnamoorthy
FEATURED

PRODUCT BLOG

Simple tips to run successful call campaigns

There are many factors that determine the success or failure of an outbound campaign – most lie in the right planning and preparedness of such campaigns…

PRODUCT BLOG

5 Reasons why SMS campaigns win over email campaigns

The one channel that lets a business reach out to their customers – irrespective of the mobile phone they’re making use of, is SMS …

CULTURE BLOG

From 24/7 customer support to 18/7 – Our journey so far

At different stages in our business cycle, we’ve seen customer happiness differently. Here’s an account of our journey through these phases …

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