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Himanshu Gupta

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Blog

3 weeks ago

How smart communication can help the automobile industry to serve the next billion

India’s auto industry is one of the largest in the world and constitutes 7% of…

Himanshu Gupta
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Blog

2 months ago

10 Techniques to Increase Customer Retention in 2019 (Why & How)

Customer Retention is a metric which is set to become more critical than customer acquisition…

Himanshu Gupta
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Blog

3 months ago

Exceptional customer service: Communication 2.0 for the BFSI industry

Finance, as an industry, has seen an interesting evolution in India. And so has the…

Swathi
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Blog

4 months ago

Omnichannel Contact Centers Are the Way to Go. Here’s Why

With technology growing at a rapid pace, customers expect to have an instantaneous communication experience…

Swathi
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4 months ago

Toll Free Numbers in India

You already have a fully staffed contact center. Yet you still feel like you can…

Swathi
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Blog

5 months ago

Here’s A Feature That Will Impact Your Customer Experience For Good: Call Forwarding

A seamless communication system is a foundation upon which the success of a business is…

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PRODUCT BLOG

Simple tips to run successful call campaigns

There are many factors that determine the success or failure of an outbound campaign – most lie in the right planning and preparedness of such campaigns…

PRODUCT BLOG

5 Reasons why SMS campaigns win over email campaigns

The one channel that lets a business reach out to their customers – irrespective of the mobile phone they’re making use of, is SMS …

CULTURE BLOG

From 24/7 customer support to 18/7 – Our journey so far

At different stages in our business cycle, we’ve seen customer happiness differently. Here’s an account of our journey through these phases …

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