Cloud call center solution for businesses
Improve customer experience with a remote-ready & feature-rich cloud call center solution. Set it up in a few steps & scale at will with zero infrastructural costs.
7000+Powering. Businesses in 60+ countries
What is call center software?
Call Centre Software helps businesses manage remote sales and support conversations. This helps agents stay productive and have better customer context with automations & insightful call analytics. With this solution, you can reduce ticket resolution time, improve CX scores and grow revenue with key features including drag & drop call flow builders, auto-responders to repetitive queries, and Caller ID management for better sales call pick-up rates.
Types of call center solution
Inbound call center solution
An anywhere, anytime deployable support solution to enable better case resolution with data insights into call performance.
Outbound call center solution
A revenue-supporting channel with rep-level call insights and all the capabilities to personalise call & SMS campaigns.
How Exotel’s call center software works?
Exotel's call center software brings your customer conversations to the cloud, set up a single number, route calls intelligently, and personalize every interaction in minutes.
Get a single number for all customer calls.
Route every call through your Exophone.
Personalize the call flow - IVR, voicemail, office hours, and more
From a single number to intelligent routing and personalized call flows, Exotel makes it easy to deliver fast, connected, and human customer experiences, every single time
Seamless Integrations for a seamless experience!
Integrations
We know how difficult it is for agents to switch platforms to access certain information. To remove the need for switching platforms, you easily integrate us with your business tools. We support native integrations with many popular CRMs and helpdesk tools like Zoho CRM, Freshdesk, Shopify, Zendesk, and more.
What you get from Exotel’s cloud call center solutions?
Everything you need to run a modern call center, IVR software, automated outreach, powerful APIs, and tools that help your agents work faster and smarter.
The Exotel advantage
Reliability, scale, and support that keep you moving.
Highly secure
ISO 27001:2013 certified information security management system
Superior quality
Best success rates, voice quality and reduced latency
Superior reliability
Best in class uptimes of 99.94% including operator uptimes
Scale at ease
Grow at will, expand without worrying about infrastructure
Best support
24×7 customer support via phone, email and Twitter
Patented solutions
A competitive advantage from patented products
Trusted by industry leaders across 60+ countries, Exotel makes enterprise-grade communication simple, secure, and always available.
Customer experiences that speak volumes
FAQs
What is cloud call centre software?
Cloud call center software is a web-based platform that enables businesses to manage customer calls over the internet instead of using traditional, on-premise phone systems. It allows agents to handle inbound and outbound calls from any location using a computer or mobile device. Cloud call center solutions are hosted on secure servers and offer features like call routing, IVR, call recording, real-time analytics, and CRM integration. They are scalable, cost-effective, and ideal for remote or hybrid teams, as they require no physical infrastructure and can be deployed quickly.
How do cloud call center solution work?
Cloud-based call center software runs on the internet instead of traditional on-premise hardware. It allows agents to log in from anywhere, access customer information, and handle calls through a web interface or softphone. This setup offers scalability, flexibility, and easier maintenance.
How is a hosted contact centre software different from a traditional PBX or EPABX?
Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and an internet connection. Contact our enterprise team
What is the difference between a call centre solution and a contact centre solution?
A call centre solution helps you manage inbound and outbound calls. It is exclusive to voice as a channel. On the other hand, a contact centre solution helps you offer an omnichannel experience while deriving customer context from a host of channel-based interactions.
What are the benefits of using call center software?
Key benefits of a call center software include: - Improved call routing and reduced wait times - Centralized customer interaction history - Real-time monitoring and analytics - Scalability based on business needs - Remote agent support - Reduced infrastructure and maintenance costs
What features should I look for in call center solution?
Important features to consider while choosing a call center solution include: - Intelligent call routing (skill-based, time-based) - IVR system - Call recording and monitoring - Real-time and historical reporting - Agent performance dashboards - Omnichannel capabilities (voice, SMS, chat, WhatsApp, social media) - API and CRM integrations
How long does it take to implement call center software?
Implementation time varies depending on the complexity and the number of agents. Simple setups can be completed within hours, while more advanced call center solutions with custom workflows and integrations may take a few days.
What are the different types of contact center solutions?
Contact center solutions come in several types, depending on deployment, functionality, and communication channels. Here are the most common types: 1. Inbound contact center solutions These are designed to handle incoming customer queries, such as support calls, inquiries, or service requests. Key features often include IVR, call routing, queue management, and CRM integration to assist agents in resolving issues efficiently. 2. Outbound contact center solutions These focus on making outbound calls for telemarketing, lead generation, collections, or customer follow-ups. Key capabilities include auto-dialers, predictive dialing, call scripting, and campaign tracking. 3. Blended contact center solutions A blended contact center handles both inbound and outbound interactions. It offers real-time agent allocation based on call volume and demand, optimizing agent productivity and customer experience. 4. Omnichannel contact center solutions These enable customer support across multiple channels—voice, email, SMS, chat, WhatsApp, and social media—within a unified interface. They ensure seamless customer journeys, consistent messaging, and better issue resolution across platforms. 5. Cloud-based contact center solutions Hosted on the cloud, these solutions eliminate the need for on-premise infrastructure. They support remote teams, offer high scalability, faster deployment, and regular software updates with lower upfront costs. 6. On-Premise contact center solutions Installed and managed within a company’s own data center, on-premise solutions offer more control and customization but require significant investment in hardware, maintenance, and IT personnel. 7. AI-Powered contact center solutions These use artificial intelligence for automation, predictive analytics, speech recognition, sentiment analysis, and chatbots. AI-powered solutions enhance agent productivity and provide faster, more personalized customer support.
How reliable is Exotel's cloud call centre software?
Exotel provides uptimes of 99.95+%, including operator uptimes, coupled with 24×7 customer support via phone, email and live chat. Get a 15-day trial here